New to AdRoll? Let's make sure you get off to a strong start.
If you signed up for AdRoll online and run your own campaigns, you're on our self-service plan (also referred to as the Bronze plan in your account details). That means you're in the driver's seat, and you can book a free 30-minute onboarding call with one of our Support Specialists to help you get set up. The call is included with your plan at no extra cost.
Eligibility
This call is only for self-service customers. If you're currently in touch with an AdRoll sales representative or account manager, or if you're exploring a managed plan (Silver, Gold, or Platinum), please continue working with them directly. Read more at Service Tiers and AdRoll Managed Services.
What the Call Covers
A 30-minute, one-time session focused on getting you oriented and unblocked. In the call, a Support Specialist will:
- Orient you to the platform so you know where the key things live
- Walk through your account setup pixel, audiences, and any campaigns you've started
- Answer your questions, whether you're brand new to advertising or just need a quick tour
- Point you to the right Help Center resources for the next steps in your setup
Pro-Tip for a Great Session
To get the most out of the call, come with a couple of specific questions about your business or your setup. The more context you share, the more useful the session will be.
How to Book
Booking takes about two minutes.
Step 1: Open the booking page
Book Your Free Onboarding Call
Step 2: Choose a time
You'll see available slots in both EMEA and NAMER time zones. Pick whatever works for you.
Advance Booking Required
Slots must be booked at least 4 hours in advance, so the specialist has time to review your account before your call.
Step 3: Use the email linked to your AdRoll account
This is important; it's how the specialist pulls up your account ahead of time, so you start the call in context.
Step 4: Confirm
You'll receive a calendar invite. Add any specific topics or questions in the booking notes so the specialist can prepare.
What to Expect on the Call
| Part of the call | What happens |
|---|---|
| Intro & your goals | Quick hello, and you share what you're hoping to get out of AdRoll |
| Setup walkthrough | A live look at your account, pixel, audiences, campaigns, ads |
| Q&A and next steps | Your questions answered, plus a short list of what to do next |
After the call, you'll get a follow-up email with a recap, suggested next steps, and links to relevant Help Center articles.
One-Time Session
This is a one-time session. Self-service plans don't include a dedicated point of contact or recurring strategy calls. For anything you need afterward, our chat, email, and Help Center are always available (see below).
After Your Call: Ongoing Support
Once you're up and running, support is still there when you need it:
- Help Center: Hundreds of step-by-step articles — the fastest way to get unstuck
- Chat Support: Chat with a live agent from inside your AdRoll dashboard, Monday–Friday
- Email Support: Submit a request, and a support agent will follow up
Frequently Asked Questions
Is the onboarding call right for me?
It's recommended for any self-service customer who wants a smoother start, especially if you're new to AdRoll, new to running paid ads, or just want a live walkthrough before diving in.
I'm working with an AdRoll sales rep. Should I still book this call?
No. This call is only for self-service customers. If you're in the sales process or being considered for a managed plan, your sales contact is the right person to help you. Please reach out to them directly.
I've already started setting up campaigns. Is it still useful?
Yes. The specialist can review what you've built and suggest adjustments or next steps.
Can I reschedule?
Yes. The Calendly confirmation email includes a reschedule link. Please give as much notice as you can.
Will I keep working with the same specialist after the call?
No. Self-service plans don't include a dedicated point of contact. After the onboarding call, ongoing support is handled through our chat, email, and Help Center channels.
What if I have more questions later?
Search the Help Center first; most questions are answered there. If you need more help, reach out through chat or email.
Ready to Get Started?
Thirty minutes now can save you real time later.