AdRoll has two different billing styles for campaign spend.
Note: These billing styles apply to campaign spend that is not part of a package (eg Advanced Package).
To view your billing style:
- Log in to AdRoll.
- Click on Settings > Billing History.
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Your current billing style will appear next to Billing History.
If you manage multiple advertiser profiles, set up and manage multiple billing profiles from your account.
Billing Style #1: Automatic Postpaid (weekly)
How it Works
- This is the default billing style for all customers when they first sign up.
- Each week (on a rolling seven day basis), we bill you automatically for all campaign spend from the prior week.
- To give our display partners enough time to fully report back delivered impressions, we wait two full calendar days after the billing week has ended to charge you.
- We automatically charge the default payment method you have on file (and if this fails, we try your other payment methods).
- If your automatic payments fail after multiple retries, your account will be automatically suspended.
- Your weekly invoices can be viewed and downloaded on the Billing History page of Settings (if your user account has Billing permissions).
- You can pay overdue invoices directly from the Billing History page.
Note: If you have Automatic Postpaid (weekly) billing, when you launch a campaign, unpause a campaign, or edit a campaign budget, we need to authorize your payment method to make sure it's valid and has sufficient funds. These are not actual charges. Learn more here
Billing Style #2: Monthly Postpaid
How it Works
- This billing style is only available to managed accounts, and typically requires spending a minimum of $5,000 per month (or the equivalent in other currencies), or the purchase of the AdRoll Advanced package.
- Customers are required to pass a credit check and to sign an agreement confirming ad spend budgets in order to have this billing style.
- After the end of each calendar month, customers are emailed a monthly invoice for campaign spend.
- Customers are responsible for remitting payment by the due date on the invoice, typically with Net 30 day payment terms.
- Payment can be remitted via check, bank transfer, or credit card to AdRoll Accounts Receivable.
- Your monthly invoices can be viewed and downloaded on the Billing History page of Settings (if your user account has permission to view Billing information).
- If you would like to know if you are eligible for Monthly Postpaid billing, reach out to our Customer Support team.
Note: You can view and download Monthly Postpaid invoices on the Billing History page, but payment cannot be made directly from this page. Instead, follow the instructions in the invoice email for remitting payment to our Accounts Receivable team.
Not Available: Prepaid Billing
Alert: AdRoll no longer offers Prepaid billing of any kind. If you have this legacy billing style, and need more information about it or how to transition to postpaid billing, please contact our Customer Support team.
Switching Billing Styles
The default billing style for all new customers when they sign up is Automatic Postpaid (weekly).
If you would like to switch to Monthly Postpaid billing you must meet certain requirements.
If you have Monthly Postpaid billing, you may switch back to Automatic Postpaid (weekly) at any time.
For either change, please reach out to your Account Manager or to our Customer Support team for assistance.