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Understanding Your Billing History

When we attempt to charge your card, an associated invoice will appear in Settings > Billing History. The invoice breaks down why we attempted to charge that amount and if we were able to do so successfully.

What's in your Billing History

Your Billing History shows an overview of all invoices issued for your account including the invoice number, status, date range, total, amount due, and paid by. It also reflects your billing style, current balance, and billing account name.

Invoice #: The invoice reference number for our system and for your records.

Status: The current status of your invoice.

Posted: You have an open invoice that still needs to be paid. The amount owed is listed under the Amount Due column.

Paid: We were able to successfully collect the amount owed. The amount charged to the payment method on file is listed under the Total column.

No Amount Owed: You had enough credit in your account balance to cover the required balance for the upcoming week (Pre Paid Billing) or to cover the amount owed in the invoice (Automatic Post Paid Billing). No charge was made to the payment method on file, and no further amount is owed. The amount of credit deducted from your existing account balance is listed under the Total column.

Date: The date range listed is the period accounted for in that invoice. If you want to make sure that spend matches what is listed on your invoice, adjust the selected date range to match the invoice date range.  

Total: The total amount charged on a particular invoice.

Amount Due: Amount due if the original charge for the spend of that invoice failed and there is still an amount owed.

Paid By: The payment method that paid the corresponding invoice.


How to read an invoice

Click on the invoice number (under Invoice #) to pull up a detailed breakdown of invoice activity.

Invoice period: The date range that the invoice applies to.

Required Balance: A balance consisting of the budgets of both paused and active campaigns in your account. This is tallied when the invoice is created and only applicable to customers on our Pre Paid Billing Style.

Balance on mm/dd/yyyy: The amount of credit remaining in your account when the invoice is created. For Pre-Paid Billing customers, if your live balance is less than the required balance, you will be charged to replenish your account balance for the next week.

Charges: Represents the amount spent over the invoice period. This is how much your campaigns spent. Click on the dropdown arrow to show how much each campaign spent. You can also see daily spend per campaign.

Payments: Represents any amounts collected within the invoice period. This includes any payments made in the last billing cycle.

Events During this Invoice Period: Any charges to your account that affects your required balance for the upcoming week will reflect here. Examples include budget changes or campaign launches.

Total: The total amount owed on the invoice.

Your invoice tells you which payment method was used and how much was charged. If we charged your payment method successfully, Amount Due will read $0.00. If the charge was unsuccessful, you can see how much you still owe here.

Learn More about how to make a payment on a posted invoice.


How to download an invoice

You have the option to download all invoices into a downloadable folder that showcases each individual invoice by selecting Download All in your Billing History. You also have the option to print your billing history in the same fashion it appears on your Billing History page.


Add company information to an invoice

Any information that you provide in Settings > Company Information will appear at the top of every invoice. To change it, select Change Address on your Invoice.

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