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Understanding Your Billing History

Whenever we attempt to charge your card, an associated invoice will appear in Settings  > Billing History. This invoice breaks down why we attempted to charge that amount and whether we were able to successfully collect or not.


What You Can Find in Billing History

Your Billing History shows an overview of all invoices issued for your account. The date range listed is the period accounted for in that invoice. If you want to make sure that spend matches what is listed on your invoice, adjust your dashboard date range to match the invoice date range.  

  • Posted: You have an open invoice that still needs to be paid. The amount owed is listed under the Amount Due column.
  • Paid: We were able to successfully collect the amount owed. The amount charged to the payment method on file is listed under the Total column.
  • No Amount Owed: You had enough credit in your account balance to cover the required balance for the upcoming week. No charge was made to the payment method on file, and no further amount is owed. The amount of credit deducted from your existing account balance is listed under the Total column.
  • Current Balance: This is your live account balance.


How to Read an Invoice

Click on the invoice number (under Invoice #) to pull up a detailed breakdown of invoice activity.

  1. The invoice period is the date range that the invoice applies to.

  2. Your required balance is made up of the budgets of both paused and active campaigns on your account. This is tallied when the invoice is created.

  3. The balance on mm/dd/yyyy is the amount of credit remaining in your account when the invoice is created. If your live balance is less than the required balance, you will be charged to replenish your account balance for the next week.

  4. Charges represent the amount spent over the invoice period. This is how much your campaigns spent. Click on the dropdown arrow to show how much each campaign spent. You can also see daily spend per campaign.

  5. Payments represents any amounts collected within the invoice period. This shows you any payments for the last billing cycle.

  6. If any changes to your account affect your required balance for the upcoming week, we will reflect that under Events During this Invoice Period. An example is if you complete any active campaigns, as this will reduce your total campaign budgets (required balance) for the next week.

  7. We will list your payment method and amount charged.

  8. If we were able to charge your payment method successfully, Amount Due will read $0.00. If the charge was unsuccessful, you can see how much you still owe here.


How do I add my company information to an invoice?

Any information that you provide in Settings Company Information will appear at the top of every invoice.

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