FAQ
Plans and Pricing FAQ
Billing FAQ
- My campaign has been 'In Review' for more than 48 hours. Why?
- How can I remove a payment method from my profile?
- Why is there a charge on my card without an invoice?
- Can I have a separate billing account to each for my profile?
- Where can I download my billing invoices?
- Can I add my debit card as a payment method?
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Account Settings FAQ
- How can I check the version of my Pixel?
- Can I move a profile from my account to a different AdRoll account?
- How many audience segments can I create on my account?
- How does the product recommendation carousel work?
- How can I add a new payment method?
- Can I use multiple product feeds?
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AdRoll Pixel FAQ
- What are the ways I can activate the AdRoll Pixel?
- Where do I place the AdRoll pixel on my website?
- How do I confirm if the pixel is working on my website?
- The AdRoll pixel is increasing the website page load time. How to resolve this?
- I installed the pixel on my website. Why does the dashboard still show the error asking to implement it?
- Can I place one pixel on multiple websites?
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Ads FAQ
- What happens if the dynamic content fails to load?
- How many products are shown in my dynamic web ad?
- Who should I target with dynamic ads?
- Can I edit my dynamic ads through the ad builder?
- Which elements will the ad builder allow me to adjust?
- How can I add HTML5 ads to my campaign?
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Audiences FAQ
- Is it possible to delete the contact list that I have uploaded in the Contacts tab?
- What is the difference between Current Audience Size and Unique Visitors under Website Audiences?
- Is it possible to export an email list from the Contacts tab?
- Is it possible to edit an existing audience list under the Contacts tab?
- Can I download my email contacts?
- Which CRM integration tools are supported by AdRoll?
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Campaigns FAQ
- Demographic & Interest campaigns are ending and relaunching as Third-Party Audience campaigns
- What is the difference between Lookalike, Contextual and Third-Party Audiences?
- Is it possible to serve different set of ads to the audiences under a single campaign?
- Why can't I select my optimization strategy as CPA/Conversions while launching a new campaign?
- Can I export my campaign metrics?
- Can I exclude an audience segment from my campaign?
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Email FAQ
- How do I auto add the first name of my subscriber in the subject line of my emails?
- How does AdRoll collect email addresses for email campaigns?
- Do I have to pay separately for Email campaigns?
- How can I send more emails than the limit applied for my plan?
- Can I include dynamic ads in the Email campaign setup?
- How do I request support to get started with AdRoll Email?
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Reporting & Attribution FAQ
- What is the Benchmark Report?
- How can I export my daily, weekly, or monthly spend report?
- Can I schedule a report from the dashboard?
- Is it possible to track the AdRoll Ads/Campaign metrics in Google Analytics?
- How can I compare the performance of my campaigns over time?
- What is 'Other' in the Ad Placement report?
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Advertising Policies FAQ
Privacy & Security FAQ
- I target users from Europe and Brazil. Should I have a GDPR banner?
- Do I need the GDPR banner if my business isn't based in Europe or Brazil?
- Can I replace the AdRoll cookie banner with our own?
- How do I remove the default NextRoll cookie consent banner from my website?
- Why was my custom consent banner rejected?
- How to get my custom consent banner accepted?