AdRoll offers Shopify merchants 10% back on any web advertising spend through the AdRoll Rewards Program. This recurring ad credit helps Shopify merchants stretch their marketing budgets by leveraging the Shopify integration for greater impact.
Disconnecting your Shopify Integration
If you disconnects their Shopify store by removing the Shopify Integration, you will no longer earn Ad Credits. You will still be able to redeem any credits already earned.
Eligibility by package
If you are a Shopify merchant using AdRoll’s free Shopify Integration you are eligible to earn ad credits. All eligible customers are automatically enrolled, with no additional action required.
The AdRoll Rewards program only applies to customers that signed up after April 1, 2022.
| Your AdRoll Package | AdRoll Rewards Program Eligibility |
| Ads |
If you have an Ads package, and are using the Shopify integration you will automatically earn reward credits for one year. After the initial one-year period, upgrading to the Marketing and Ads+ package ensures continued eligibility. |
| Marketing and Ads+ |
If you have a Marketing and Ads+ package, and are using the Shopify integration, you will automatically accrue credits. You remain eligible to earn credits indefinitely as long as you maintain your subscription and integration active. |
| Advanced | The AdRoll Rewards Program is not available for Advanced Packages, as these plans already include enhanced ad credit benefits. |
| Agency |
If you have an Agency, Starter (Legacy), or Growth (Legacy) package, and are using the Shopify integration you will automatically earn reward credits for one year. After the initial one-year period, upgrading to the Marketing and Ads+ package ensures continued eligibility. |
| Starter (Legacy) | |
| Growth (Legacy) |
Spend Requirements
- 10% ad credit is issued for all website advertising spend, including native and display ads
- Ad credit will not be earned on spend that is covered by other credits
- There are no spend minimums or maximums
- Ad credits can only be redeemed for the store that earned the credit. For example, an agency can not redeem ad credits for Store B that were earned through ad spend on campaigns for Store A
Ad Credit Issuance and Expiration
- Weekly Billing: Credits are issued for 10% of each paid weekly invoice. Credits are valid for 30 days from the day after the invoice date.
- Monthly Billing: Credits are calculated as 10% of the total paid monthly invoice and issued at the start of the following month. These credits expire at the end of that calendar month.
Viewing Earned Credits
For weekly billing customers:
- Log into your account
- Go to Settings > Billing and Subscriptions > Plan & Usage
- View earned credits, qualifying spend dates, and expiration details
For monthly billing customers:
- Credits will appear as a line item on the monthly invoice
Tracking Shopify Sign-Up Credits
- Customers are notified via email and in-app messages about the credit.
- Credits are visible in the Plan & Usage section under Billing and Subscriptions.
For more details or assistance, contact our Customer Support team.