Billing accounts can be suspended for any of the following reasons:
- Billing issues
- Insufficient funds
- Insertion order issue
- Past-due invoices
- Policy Issues
- Insufficient site privacy policy
- Missing campaign or ad elements
- Ads or website didn't meet our policy standards
Suspended Due to Billing
Pre-paid and post-paid billing accounts
Alert: AdRoll no longer actively offers Prepaid billing. Customers with the Prepaid billing style are moving to Postpaid billing.
To activate your suspended account:
- Log in to AdRoll.
- Click on Settings > Billing and Subscriptions > Billing History.
- Click into the posted invoice.
- Select Payment Method.
- Click Pay.
Learn more about how to update or remove a payment method. Once all invoices are paid, your account suspension will lift automatically within 90 minutes.
Post-paid billing accounts
Please contact your Account Manager to resolve billing issues related to Insertion Orders.