Service Tiers and AdRoll Managed Services

A Service Tier is the specific level of services and dedicated account management assigned to your account, determined by your monthly advertising spend or your specific contract with AdRoll. Think of it as your "membership level" that dictates the depth of partnership you receive. Each tier—ranging from Bronze to Platinum—is designed to provide a customized experience, offering specific benefits like creative services, business reviews, and access to a dedicated Account Manager. By matching our resources to your business needs, these tiers ensure you always have the right level of human expertise to help your campaigns succeed.

Bronze

USD: Less than $5,000/month

Onboarding Services	Account Management Services	Creative Services	Customer Support
Onboarding call with a Scaled Support Specialist. Book here.	Unmanaged self-service platform	1 Static Ad Set per quarter through our Request Free Ads In-App feature Access to our Dynamic Ad Builder self-service feature	Help Center 24/5 Chat Support 24/5 Email Support

Silver

USD: from $5000/month to $10,000/month

Onboarding Services	Account Management Services	Creative Services per quarter	Customer Support
Kickoff call Coordination with IT/web teams Campaign Launch Call Check-In Calls at 7, 14, 30, 45, and 60 days	Assigned Account Manager Annual Business Review	5 sets Static ads 5 sets HTML5 ads (In-banner included) 2 sets Dynamic ads 1 CTV ad 1 Geo 2 rounds of revisions 3-5 business days turnaround	Help Center 24/5 Chat Support 24/5 Email Support

Gold

USD: from $10,000/month to $25,000/month

Onboarding Services	Account Management Services	Creative Services per quarter	Customer Support
Kickoff call Coordination with IT/web teams Campaign Launch Call Check-In Calls at 7, 14, 30, 45, and 60 days	Assigned Account Manager Quarterly business review Quarterly Optimization Deep Dive	10+ sets Static ads 10+ sets HTML5 ads (In-banner video HTML5 ads included) 3 sets Custom Dynamic ads (In-banner Dynamic Video ads included) 2 CTV ads 2 Geos 3 rounds of revisions 3-5 business days turnaround 1 design consultation call	Help Center 24/5 Chat Support 24/5 Email Support

Platinum

USD: above $25,000/month

Onboarding Services	Account Management Services	Creative Services per quarter	Customer Support
Kickoff call Coordination with IT/web teams Campaign Launch Call Check-In Calls at 7, 14, 30, 45, and 60 days	Assigned Account Manager Quarterly business review Monthly Optimization Deep Dive	10+ sets Static ads 10+ sets HTML5 ads (In-banner video HTML5 ads included) 4 sets Custom Dynamic ads (In-banner Dynamic Video ads included) 3 CTV ads 3 Geos 3 rounds of revisions 2-4 business days turnaround 2 design consultation calls	Help Center 24/5 Chat Support 24/5 Email Support

Bronze

Silver

Gold

Platinum

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