Note: An authorization is not an actual charge, hence why there is no corresponding invoice for one. However, an authorization may look like a charge in your online financial statements.
Whenever you launch a new campaign or increase the budget of an existing campaign, our system will try to authorize your payment method to check if it is active and has sufficient funds to pay for the maximum weekly amount that you may be invoiced for.
The authorization amount equals the weekly budget of all active campaigns plus the weekly budgets of any campaigns that have been paused within the last 90 days.
If the authorization fails, this is similar to a credit card decline, and you will receive a message that your campaign was not able to be launched or your budget was not able to be increased.
If the authorization succeeds, then you will be able to launch your campaign or increase your campaign budget.
An authorization is not an actual charge, hence why there is no corresponding invoice for one. However, an authorization may look like a charge in your online financial statements.
Some banks and credit card companies will place a hold on funds after an authorization even though authorizations are not actual charges.
If your financial institution places a hold on funds as part of an authorization, you should expect to see it released after a few days. You should contact your bank or credit card company if this is not the case.
Note: If you want to reduce the amount your payment method is being authorized for, then you should end any campaigns you no longer want to run by setting the end date (so they no longer have a paused status). This way, they will no longer be included in the authorization amount when you are launching new campaigns or increasing budgets.
Feel free to reach out to our Customer Support team if you have any questions or concerns.