|Note: AdRoll has shifted over to an Automatic Post-Pay billing system. Check out how it works.|
You've just launched a new campaign, and you don't have enough credit in your account balance to cover your campaign budget.
Your campaign is spending, and we need to replenish your account balance for the upcoming week.
How Billing Works
必要残高 = お客様の広告キャンペーン予算を賄うために必要なクレジッド残高
必要残高 - アカウント残高 = アカウント残高を補充するためにお客様に課金される金額
Your campaign budget is the target amount you want to spend per campaign. We work on a weekly pre-pay system, which means that at the start of each week, we need enough credit in your account balance to fulfill your budget. To see what your current account balance is, check "Billing History."
A quick required balance example
その週に$30を予算とする広告キャンペーンが2つある場合は、合計して$30 x 2 = $60のアカウント残高が必要となります。
The total of your campaign budgets for the week, the amount needed in your balance, is your required balance.
Access Your Invoice
To update your billing information, go to Settings > Billing Information in the top right corner of your dashboard. Learn more about payment options.
If you have more than one payment method on file, we'll use them as backup in case your default card fails.
Add Additional Users
When you add additional users to your account, you have the option to give them access to billing information and tools. To adjust access for existing users, click Settings > Additional Users in the top right corner of your dashboard.
Promotional credit will never expire. It's used when your campaign starts spending and will continue to supplement your campaign spend until it runs out.
Our dashboard defaults to US Dollars (USD). If you would like to have your account currency adjusted to one of the following, please reach out to your account manager or the Customer Delight team:
- NZD, New Zealand Dollar
Multiple Billing Accounts
We can help you set up multiple billing accounts, but at this time this feature does not exist on the dashboard. If you need to pay for your Advertiser Profiles separately, please reach out to your account manager for help. Learn more about Advertiser Profiles.
As we create new billing accounts for each of your profiles, the credit card or PayPal account you already have set as default will be copied over. If you want your profile to be billed on a different card or account, please update the payment method on your profile right away. Learn more about how to update or delete payment methods.
Once set up, moving forward each profile requested will be billed separately, but we cannot take retroactive action on past invoices.
Your remaining AdRoll account balance will automatically be applied to fund any remaining campaigns. If you would rather get a refund for any excess balance, please reach out to your account manager or the Customer Delight team within 180 days of campaign completion.