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Nuestro sistema de facturación

Note: AdRoll has shifted over to an Automatic Post-Pay billing system. Check out how it works.

 

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When We Charge

Existen dos situaciones relativas a los cargos realizados por AdRoll:

  1. You've just launched a new campaign, and you don't have enough credit in your account balance to cover your campaign budget.

  2. Your campaign is spending, and we need to replenish your account balance for the upcoming week. 

How Billing Works

Saldo de su cuenta = importe de crédito de su cuenta en un momento determinado

Saldo necesario = importe de crédito que se necesita para cubrir la suma de los presupuestos de campaña

Saldo necesario - saldo de la cuenta = importe que cargamos para llenar de nuevo la cuenta


Your campaign budget is the target amount you want to spend per campaign. We work on a weekly pre-pay system, which means that at the start of each week, we need enough credit in your account balance to fulfill your budget. To see what your current account balance is, check "Billing History."

A quick required balance example

Si el presupuesto de la campaña para la semana asciende a 30 USD, se deberá reponer dicha cantidad en el saldo de cuenta.

Si tiene dos campañas con un presupuesto de 30 USD para la semana, el saldo total de deberá ser de 60 USD (30 x 2).

The total of your campaign budgets for the week, the amount needed in your balance, is your required balance.

A lo largo de la semana, vamos descontando dinero del saldo de su cuenta para pagar el espacio en el que aparecen sus anuncios. Al final de la semana realizamos un cargo por el importe correspondiente para que el saldo de la cuenta refleje el saldo necesario para iniciar la semana siguiente.

Access Your Invoice

To access your invoices, click the user settings icon in the top right corner of the AdRoll dashboard and select Billing HistoryLearn more about what each line item in your invoice means.

 

Changing Your Payment Method

To update your billing information, go to Settings > Billing Information in the top right corner of your dashboard. Learn more about payment options.

If you have more than one payment method on file, we'll use them as backup in case your default card fails. 

Add Additional Users

When you add additional users to your account, you have the option to give them access to billing information and tools. To adjust access for existing users, click Settings > Additional Users in the top right corner of your dashboard.

Promotional Credit

Promotional credit will never expire. It's used when your campaign starts spending and will continue to supplement your campaign spend until it runs out.

 

Supported Currencies

Our dashboard defaults to US Dollars (USD). If you would like to have your account currency adjusted to one of the following, please reach out to your account manager or the Customer Delight team:

  • AUD: dólar australiano
  • EUR: euro
  • GBP: libra esterlina
  • JPY: yen japonés
  • NZD, New Zealand Dollar

Los ajustes realizados sólo se reflejarán en el panel de control y en las facturas que se emitan una vez realizado el cambio.

Multiple Billing Accounts

We can help you set up multiple billing accounts, but at this time this feature does not exist on the dashboard. If you need to pay for your Advertiser Profiles separately, please reach out to your account manager for help. Learn more about Advertiser Profiles.

As we create new billing accounts for each of your profiles, the credit card or PayPal account you already have set as default will be copied over. If you want your profile to be billed on a different card or account, please update the payment method on your profile right away. Learn more about how to update or delete payment methods.

Once set up, moving forward each profile requested will be billed separately, but we cannot take retroactive action on past invoices. 

Remaining Balance

Your remaining AdRoll account balance will automatically be applied to fund any remaining campaigns. If you would rather get a refund for any excess balance, please reach out to your account manager or the Customer Delight team within 180 days of campaign completion.

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