Billing FAQ
Frequently asked questions related to billing
- My campaign has been 'In Review' for more than 48 hours. Why?
- How can I remove a payment method from my profile?
- Why is there a charge on my card without an invoice?
- Can I have a separate billing account to each for my profile?
- Where can I download my billing invoices?
- Can I add my debit card as a payment method?
- Can I choose a monthly billing style as opposed to a weekly billing?
- Is there a way to allocate the budget at the profile level?
- I see a charge from AdRoll, but I have just launched my campaign. How is this possible?
- Does AdRoll have a minimum spend?
- Why is my daily spend larger than my daily budget?
- Where can I find my invoice?
- What if my payment fails?
- How do I change my payment method?
- Why is my invoice larger than usual?
- How do I reactivate my suspended account?
- Can I apply my remaining balance to fund other campaigns?
- How do I set up multiple billing accounts?
- Which currencies are available for my billing account?
- How do I let additional users view my billing history?
- How do I apply promotional credit?