Frequently asked questions related to billing
AdRoll Help Center
My campaign has been 'In Review' for more than 48 hours. Why?
How can I remove a payment method from my profile?
Why is there a charge on my card without an invoice?
Can I have a separate billing account to each for my profile?
Where can I download my billing invoices?
Can I add my debit card as a payment method?
Can I choose a monthly billing style as opposed to a weekly billing?
Is there a way to allocate the budget at the profile level?
I see a charge from AdRoll, but I have just launched my campaign. How is this possible?
Does AdRoll have a minimum spend?
Why is my daily spend larger than my daily budget?
Where can I find my invoice?
What if my payment fails?
How do I change my payment method?
Why is my invoice larger than usual?
How do I reactivate my suspended account?
Can I apply my remaining balance to fund other campaigns?
How do I set up multiple billing accounts?
Which currencies are available for my billing account?
How do I let additional users view my billing history?
How do I apply promotional credit?