Campaign Status Definitions

Alert: Some of these statuses are part of a closed beta release, so you may not see all of them yet.

Campaigns can have a different status depending on our Ad Review Process and Payment Method Authorization process. In order for a campaign to run it must have at least one approved ad and the payment method authorization must be successful. See below for more information on each type of campaign status. 

Not In Review

If a new campaign does not have any assigned ads then the campaign status will be Not In Review. In order for a campaign to run, it must contain approved ads. To learn more, check out Ad Creation and Uploading

In Review

If all ads in the campaign are In Review, the campaign status will also be In Review. These ads will be triggered into our Ad Review Process to ensure the content on the Ad Landing Page and Ad Image or Video is compliant with our Advertising Policies. Generally, ads are reviewed within one business day. Ad Review may take longer if a more comprehensive review is required.

Running

When at least one ad in the campaign is Approved this will trigger the Payment Method Authorization Process. This is our system checking if the payment method is active and has sufficient funds to pay for the maximum weekly amount that you may be invoiced for. This is not an actual charge. Once the authorization succeeds, then the campaign status will update automatically to Running.

Not Running

There can be a few different reasons why a campaign shows Not Running as follows

Ads Suspended: If all the ads in the campaign do not pass the Ad Review Process and have the status Suspended, the campaign status will be Not Running. This means the ad or ads are not eligible to run in any campaigns. An email will be sent to your registered email address with more details of the policy violation and information on how to fix the ad(s) so that they are compliant with our Advertising Policies

Note: The campaign cannot serve until at least one ad in the campaign is approved and the payment method has been authorized.

Payment Method Issue: When at least one ad in the campaign is Approved this will trigger the Payment Method Authorization process. This is our system checking if the payment method is active and has sufficient funds to pay for the maximum weekly amount that you may be invoiced for. This is not an actual charge. If this authorization fails, this is similar to a credit card decline, and the campaign status will be Not Running. You will receive a message that your campaign was not able to be launched due to payment method authorization failure. Our system will retry this payment authorization once a day, for the next five days. 

Note: If you want to reduce the amount your payment method is being authorized for, then you should end any campaigns you no longer want to run by setting the end date (so they no longer have a paused status). This way, they will no longer be included in the authorization amount when you are launching new campaigns or increasing budgets.

Payment Method Failure: When at least one ad in the campaign is approved, it will trigger the Payment Method Authorization process. This is our system checking if the payment method is active and has sufficient funds to pay for the maximum weekly amount that you may be invoiced for. If this authorization fails concurrently for five days, the campaign status will update to  Not Running. Our system will not retry this authorization again.

Suspended

If a profile is suspended, the campaign status will be Suspended. NextRoll, Inc. reserves the right to suspend any profile that it deems, in its sole discretion, to fail to meet required legal, policy, or privacy standards. More suspension information can be found in our Help Center. 

Ended 

If the campaign's end date has elapsed and the campaign is no longer active the campaign status will be Ended

Scheduled 

If the campaign start date is scheduled to start running beyond the current date the campaign status will be Scheduled. Once the campaign start date matches the current date the campaign status will update to Running

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