Disconnecting Connected Ad Channels

Alert: This feature is only available to our paid subscribers. You can check out your plan options here.

This article only applies to the integrations listed on the AdRoll Integrations page.

If you would like to no longer see any data from this channel in AdRoll, you can navigate to the Integrations page and turn the integration “off”.

However, to fully remove AdRoll’s access from one of your integrations, you must go into that platform and remove access. This cannot be done via the AdRoll platform.

To disconnect a channel from AdRoll, please follow the steps below provided for each social channel. 

Why does my integration say ”Connection Lost”?

Once you have removed AdRoll’s access, our system will update to “connection lost” until you turn the integration “off” in AdRoll.

Please note: It can take up to 24 hours for the `connection lost` status to be accurately reflected.

Was this article helpful?

We're sorry to hear that!

Please tell us why.