What are the requirements for creating a CRM audience?

Question

The system is not accepting my CRM file. Why?

Answer

Make sure that all requirements for creating a CRM file are followed.

  1. Make sure the file is .CSV
  2. List must contain at least 100 unique user emails.
  3. All emails must be listed in a single column.
  4. Do not list any information other than the emails you would like to match.
  5. Columns can't have a heading.
  6. Email addresses must be in a valid format.
  7. Remove any empty rows.
  8. Maximum file size: 10MB.
  9. There should not be any commas in the emails addresses added.

In case of any further issues, you can contact our Customer Support team or check out CRM Audience.

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