The pixel is firing on the website, but why am I not able to see any tracked visitors on the dashboard?

Question

The pixel is firing on the website, but why am I not able to see any tracked visitors on the dashboard?

Answer

The tracked users by the pixel can be seen by clicking Website under Audiences in the left navigation menu and setting the date range. It might take some time for the dashboard to start reflecting the numbers after the pixel implementation. 

To learn more troubleshooting steps, check out Pixel Troubleshooting.

If the issue still persists, please reach out to our Customer Support.

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