How to build trust with your customers through critical webpages?

Key Takeaway: All successful ecommerce merchants invest in a Contact Us Page, FAQ Section, and a Physical Adress

 People shop with brands they trust. A few of these items might seem like a no brainer, but it will go a long way for your customers.

Contact Us: How your customers reach you

  • Make it easy to find and keep the page to the point.
  • If you have a contact form, only include the necessary fields. 
  • Build out more contact options if possible. 
  • Keep your copy on brand and invest in good creative. 

FAQ Section: Save time for yourself and your customers 

  • Include an FAQ section on the Contact Us page to reduce customers reaching out to you.
  • Keep track of the most common inquires from your customers to include on your page. 
  • Try to answer the question with one sentence. 
  • Make your FAQ section visible on your site. You can place it in the footer or next to the Contact Us button. 

Physical Address: Where do your customers return their order? 

  •  Customers may be skeptical of your store if you have no physical address. 
  • If you do not have an office, either rent a P.O Box or UPS has a few options. 

 

 

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